Refund policy

At TrackerOne, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return a product, please review our return policy below:

Return Eligibility:
You are enjoyed our life time return policy. 

Returns:
To initiate a return, go to the TrackerOne app and select Warranty Add-On and we will mail you a replacement for a small shipping fee.

Contact Information:
For assistance or inquiries regarding returns or warranties, please contact our customer service:
Phone: +1 (408) 503-6688
Email: service@trackerone.vip

Thank you for choosing TrackerOne. Thank you for your understanding and cooperation!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@trackerone.vip.